ARTECERA GROUP
FAQ
Sample Related
Q：
Can I get free tile samples?
A：
Yes, we provide 6 pcs free tile samples for customers. Clients only need to bear the courier freight. Customized samples with special colors, sizes or patterns will charge a small mold fee, which can be refunded after bulk order confirmation.
Q：
How long will sample preparation take?
A：
Standard in-stock samples can be delivered within 1–2 working days. Customized samples take 3–5 working days to finish production when same sample surface in producing.
Product & Customization
Q：
What tile sizes and surfaces do you support?
A：
We supply full-size ceramic and porcelain tiles, including 300×600mm, 600×600mm, 800×800mm, 600×1200mm, 750×1500mm, etc. Surface options include matte, glossy, sugar, antique, non-slip, glazed finishes and so on.
Q：
Can you customize colors, patterns and logos?
A：
Yes, we support personalized customization. We can adjust tile color tone, marble patterns, surface texture and print customer brand logos according to your design drawings or reference samples, suitable for project and brand customized orders.
MOQ & Price
Q：
What is your minimum order quantity (MOQ)?
A：
For regular in-stock tile models, the MOQ is one half container (20GP). For mixed styles in one container or small trial orders, we can negotiate flexibly to support customer market test.
Q：
Is your price factory direct price?
A：
All quotations are ex-factory direct prices without middlemen markup. We support FOB, CFR, CIF and other trade terms as customer’s request.
Production & Lead Time
Q：
What is your production delivery time?
A：
For regular orders, production takes 3-4 weeks after receiving the deposit. For large orders or customized products, the lead time is about 20–25 working days. We will confirm the exact schedule in advance according to order quantity and production arrangement.
Q：
Can you support urgent orders?
A：
Yes, we have flexible production schedules. We can arrange priority production for urgent orders to shorten the delivery cycle, and will inform you of the exact completion time in advance.
Payment Terms
Q：
What are your payment terms?
A：
Our standard payment term is 30% deposit by T/T, 70% balance paid before shipment. For long-term cooperative customers, we can provide more flexible payment terms after credit assessment.
Q：
Do you accept other payment methods?
A：
Besides T/T, we also accept L/C at sight to meet different customers’ settlement needs.
Quality & Certification
Q：
What certifications do your tiles have?
A：
Our products have passed GB/T 4100-2015 Annex G quality certification, and fully comply with European and American import standards. We can provide complete certification documents, test reports, packing list and commercial invoice for customs clearance.
Q：
How do you control product quality?
A：
We implement strict full-process QC inspection. The QC team will strictly control the quality of tile. All tiles are strictly checked for flatness, color difference, surface defects and size deviation before shipment.
Packaging & Shipment
Q：
What is your packaging standard?
A：
Standard export packaging: white box/color box + reinforced carton + wooden pallet, with anti-collision and shockproof protection. It can effectively avoid tile damage during long-distance sea transportation, and support customized outer box printing.
Q：
Which ports do you ship from?
A：
We mainly ship from Qingdao Port, with stable shipping schedules and competitive freight. We can arrange shipment to any designated port worldwide.
After-sales Service
Q：
How to solve damaged goods after arrival?
A：
If product damage occurs due to production and packaging problems, we will provide free replacement or compensation in the next order. For damage caused by transportation, we will assist customers in claiming compensation from the logistics company.
Q：
What is your after-sales guarantee?
A：
We provide long-term quality after-sales service. For any product quality problems or technical consultation, our professional sales and technical team will reply and solve problems within 24 hours.
Book an Appointment at a Store